This agreement applies as between you, the User of this Website and https://pcs-training.positivecybersolutions.co.uk/ owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
In this Agreement, the following terms shall have the following meanings:
"Account": means the personal information, payment details, and credentials used by Users to access Paid Content and any training materials on the Website.
"Content": means any text, graphics, images, videos, documents, downloadable files, and any other form of information presented on the Website.
"Facilities": means the online training tools and services Positive Cyber Solutions Ltd makes available through the Website, including course access and learning resources.
"Services": means the self-paced digital training services offered via the Positive Cyber Solutions Ltd online learning platform.
"Payment Information": means the details required to purchase Services, processed securely through integrated third-party providers such as Stripe or PayPal. PCS does not store or process payment data directly.
"Premises": refers to our registered office: Severn House, Hazell Drive, Newport, NP10 8FY. This is used for administrative purposes only; we do not offer training at this location.
"System": refers to the online course delivery platform. PCS does not provide message boards, live chat, or forums at this time.
"User" / "Users": means any third party that accesses the Website and is not employed by Positive Cyber Solutions Ltd in the course of their employment.
"Website": means the website you are currently using: https://pcs-training.learnworlds.com, and any sub-domains unless expressly excluded by their own terms.
"We/Us/Our": means Positive Cyber Solutions Ltd, a company incorporated in the United Kingdom, Company Number 15645080, with registered office at Severn House, Hazell Drive, Newport, NP10 8FY.
Persons under the age of 18 should not use this Website.
These Terms and Conditions also apply to customers procuring Services in the course of business.
4.1
Subject to the exceptions in Clause 5 of these Terms and Conditions, all content provided on this Website — including, but not limited to, text, graphics, logos, icons, images, documents, sound clips, video lessons, data compilations, page layout, code, and software — is the intellectual property of Positive Cyber Solutions Ltd, our affiliates, or other relevant third parties. By continuing to use the Website, you acknowledge that such material is protected by applicable UK and international intellectual property and copyright laws.
4.2
Except as expressly permitted under Clause 6, you may not reproduce, copy, distribute, store, transmit, or otherwise reuse any material from this Website for any purpose, unless explicitly authorised by Positive Cyber Solutions Ltd in writing or where such usage is clearly permitted on the Website.
5.1
Unless expressly stated otherwise, all intellectual property rights in any third-party materials referenced on this Website — including but not limited to logos, trademarks, certifications, frameworks (such as ISO/IEC 27001), or external documents — remain the property of their respective owners, such as standards bodies, certification providers, or regulatory organisations.
5.2
Except as permitted under Clause 6, you may not reproduce, copy, distribute, store, or otherwise use any third-party materials displayed on this Website unless such use is clearly permitted, or you have obtained express written permission from the relevant rights holder.
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
This Website may contain links to third-party websites or resources. Unless explicitly stated otherwise, these sites are not operated or controlled by Positive Cyber Solutions Ltd or our affiliates. We accept no responsibility for the content, accuracy, or availability of any external websites, and we disclaim all liability for any loss or damage that may arise from your use of them.
The inclusion of any link does not constitute an endorsement or recommendation of the site or its operators. Users access such third-party websites at their own risk.
You may link to the home page of this Website (https://pcs-training.learnworlds.com) without prior written permission, provided that the link is fair and legal and does not damage our reputation or take advantage of it.
However, deep linking (i.e., linking directly to a specific page or course within the Website) is not permitted without our express written consent.
To request permission for deep linking or to discuss partnership links, please contact us at info@positivecybersolutions.co.uk.
9.1
Where any form of communication facility is available on the Website (including, but not limited to, course feedback forms or contact forms), you agree to use such facilities in a respectful, lawful, and professional mannerYou must not:
- Use obscene, vulgar, or abusive language;
- Submit unlawful, defamatory, harassing, discriminatory, or offensive content;
- Promote or incite violence or illegal activity;
- Impersonate others, including PCS employees;
- Use the Website for spam or unauthorised mass messaging.
9.2
Submissions should be made in English. PCS may be unable to respond to queries submitted in other languages.
9.3
You acknowledge that Positive Cyber Solutions Ltd may monitor or review communications submitted through our Website and retain copies as needed for record-keeping or legal compliance.
9.4
Any non-personal content or suggestions submitted to PCS through the Website (e.g. feedback or testimonials) may be modified or used by PCS without attribution. If you wish to apply restrictions on how such content is used, you must inform us in writing before submission. PCS reserves the right to refuse submissions under such terms.
10.1
To access and purchase courses on this Website, you must create a personal account. This account will include your name, email address, and payment details (if applicable). By registering, you confirm that:
All information submitted is accurate and truthful;
You have the right to provide payment details where required;
You will keep your information up-to-date.
10.2
You are responsible for maintaining the confidentiality of your login credentials. PCS is not liable for any unauthorised access or loss resulting from your failure to safeguard your account details.
10.3
If you believe your account has been compromised, you must notify PCS immediately at info@positivecybersolutions.co.uk. While we can assist in suspending account access, we cannot reverse access to course materials that has already been granted.
10.4
When creating your account username, you must not use language that is unlawful, misleading, or impersonates others. PCS reserves the right to suspend or delete accounts that breach these terms.
11.1
You may terminate your Account at any time by contacting PCS in writing. Positive Cyber Solutions Ltd may also terminate or suspend your Account if you breach these Terms and Conditions or if continued access is deemed inappropriate or unlawful. Where possible, PCS will provide notice of termination and a reason for the action.
11.2
If PCS terminates your Account before you have accessed any purchased course content, and you are within the 14-day refund window, your payment will be cancelled or refunded accordingly. If you have already accessed any part of a course, no refund will be issued upon termination, and access to content will be revoked.
12.1
We make every effort to ensure that the descriptions of our training courses on the Website are accurate and up to date. However, minor variations in content, format, or structure may occur as we continue to improve and refine our learning materials. This does not affect the core learning objectives or outcomes advertised.
12.2
Positive Cyber Solutions Ltd offers digital training courses on an individual purchase basis. You are not required to select from service “plans” or subscriptions.
12.3
While we strive to ensure availability, we do not guarantee that all courses will be accessible at all times. Access may be temporarily interrupted for maintenance, technical issues, or platform updates.
12.4
All prices listed on the Website are correct at the time of publication. We reserve the right to update course pricing or remove promotions at any time without prior notice.
12.5
If the price of a course changes after you place an order but before payment is processed, the price listed at the time of your order will apply.
13.1
All purchases made through this Website constitute a contractual offer by you to access the specified training course. Acceptance of your offer will be confirmed by PCS via an order confirmation email. A binding agreement will be formed once this confirmation is sent.
13.2
Your order confirmation will include:
A summary of the course(s) purchased and their key features;
A breakdown of pricing, including any applicable taxes;
Confirmation of immediate access upon successful payment;
Login credentials or instructions to access your course(s).
13.3
If your order is not accepted (e.g. due to payment failure or system error), no charge will be made. If payment is taken in error, it will be refunded within 14 calendar days.
13.4
All payments must be made in full at the time of order via our secure checkout system. PCS does not operate a subscription service or recurring billing model.
13.5
Access to your course(s) is typically granted immediately upon payment. If access is delayed due to unforeseen technical issues, PCS will make reasonable efforts to resolve the matter promptly. You acknowledge that access time is not of the essence and PCS will not be held liable for minor delays.
13.6
PCS will deliver training content with reasonable care and skill and in accordance with professional standards. Courses are designed to be self-paced, and no live delivery or personalised tutoring is provided.
13.7
If you receive access to a course that does not match your purchase or is inaccessible, please notify us at info@positivecybersolutions.co.uk. We will resolve the issue within five (5) working days where possible.
13.8
PCS does not currently offer technical support, live chat, or phone-based assistance. All course content is self-contained and includes guidance within the platform. Learners are responsible for engaging with the material independently.
14.1
We want you to be completely satisfied with your purchase. If you need to speak to us about your order, please contact us by email at info@positivecybersolutions.co.uk.
14.2
If you are a consumer based in the UK or European Union, you have a statutory right to cancel your purchase within 14 calendar days of the order confirmation (“cooling-off period”), provided that you have not yet accessed any course material.
14.3
By placing an order with Positive Cyber Solutions Ltd and requesting immediate access to your course, you expressly acknowledge that your right to cancel will be waived once access to the course content begins. This waiver is in accordance with UK and EU consumer protection regulations for digital content.
14.4
If you have not accessed any part of the course and wish to cancel within the 14-day period, please email info@positivecybersolutions.co.uk with your request. Refunds will be issued within five (5) working days of confirmation, and in any case within 14 calendar days.
14.5
After the cooling-off period has passed or if the course has been accessed, no refunds will be issued, except in cases of technical failure or error on the part of PCS.
Use of this Website is also governed by our Privacy Policy, which is hereby incorporated into these Terms and Conditions by reference. By using the Website, you acknowledge that you have read and understood the Privacy Policy and agree to the collection and use of your data as described.
16.1
All personal information collected through this Website, including your name and email address, will be handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
16.2
We use your personal information solely for the following purposes:
To provide access to the training courses you purchase;
To issue certificates of completion;
To process payments securely via third-party platforms such as Stripe or PayPal.
16.3
We do not use your personal information for marketing purposes, and we will not send you promotional emails unless you have explicitly opted in.
16.4
We do not share your personal information with third parties, except where necessary to deliver the services you have purchased (e.g. payment processors or platform providers). We will never sell or disclose your data to external parties for commercial use.
17.1
While we make reasonable efforts to ensure that the Website is available, accurate, and secure, Positive Cyber Solutions Ltd makes no guarantees that the Website or its content will meet your individual requirements, be error-free, uninterrupted, or compatible with all systems or devices.
17.2
The content provided on this Website, including course materials, videos, and downloadable resources, is for general training and educational purposes only. It does not constitute professional, legal, or compliance advice and should not be solely relied upon when making business or operational decisions.
17.3
Accessing and using this Website does not form a contractual offer by PCS. Course enrolment is only confirmed when you receive a formal order confirmation.
17.4
While PCS uses industry-standard tools to protect the Website from malware, viruses, or unauthorised access, users are responsible for their own internet and device security. We recommend using up-to-date antivirus software and securing your login credentials.
We reserve the right to update or modify the Website, its content, or these Terms and Conditions at any time without prior notice. Any such changes will become effective upon your next use of the Website.
By continuing to use the Website after changes are made, you agree to be bound by the updated Terms and Conditions.
If changes are required by applicable law, those legal changes will apply automatically to any current and future course purchases, including those already in progress.
19.1
The Website and its content are provided “as is” and “as available.” Positive Cyber Solutions Ltd uses reputable, cloud-hosted infrastructure to maximise availability and system resilience. However, we make no guarantees that the Website or its features will be free from defects, interruptions, or errors. No refunds will be issued for service disruptions or temporary unavailability.
19.2
We are not liable for any interruption or loss of access caused by factors outside our control, including but not limited to internet service provider issues, server outages, network failure, force majeure events, or government-imposed restrictions.
20.1
To the fullest extent permitted by law, Positive Cyber Solutions Ltd accepts no liability for any direct, indirect, incidental, consequential, or special loss or damage arising from your use of the Website, course content, or reliance on any information provided. All use of this Website is at your own risk.
20.2
Nothing in these Terms and Conditions limits or excludes PCS’s liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
20.3
We do not accept liability for any reliance placed on inaccurate or incomplete course content, nor for any decision or action taken based on the training provided. It is your responsibility to ensure that the content is appropriate for your specific circumstances or compliance needs.
20.4
If any provision of these Terms and Conditions is held to be unlawful, invalid, or unenforceable, that provision shall be deemed severed and will not affect the validity or enforceability of the remaining Terms and Conditions.
If either party fails to exercise any right or remedy under these Terms and Conditions, that failure shall not be interpreted as a waiver of that right or remedy, nor shall it prevent the party from exercising it at a later time.
In the event of any conflict between these Terms and Conditions and any previous version(s), the provisions of the current Terms and Conditions shall prevail, unless expressly stated otherwise
Nothing in these Terms and Conditions shall confer any rights or benefits on any third party under the Contracts (Rights of Third Parties) Act 1999. The agreement created by these Terms and Conditions is between you and Positive Cyber Solutions Ltd only.
24.1
All notices or formal communications to Positive Cyber Solutions Ltd must be sent either by post to our registered office (see Section 1) or by email to info@positivecybersolutions.co.uk. Notices will be deemed received:
Three (3) business days after posting (first class mail);
On the same business day if sent by email and received in full during normal business hours;
The next business day if sent outside of business hours, on weekends, or public holidays.
24.2
PCS does not currently send marketing or promotional communications. Should this change in the future, any such communications will be sent only with your consent, and you will have the option to unsubscribe at any time via the link provided in each message.
These Terms and Conditions, and the relationship between you and Positive Cyber Solutions Ltd, shall be governed by and construed in accordance with the laws of England and Wales. You and Positive Cyber Solutions Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.
